We just had a tree go down through a customer’s home in the Thibodeaux area. The Maison Claim team was so helpful. Before we got off the phone with them they had called a local vendor to arrange to have the tree taken off the house. That is impressive!!! Thanks for being so easy to work with.
Theresa Jordan, Community Financial Insurance
Outstanding Customer Service!
“I just wanted to take a moment to recognize the outstanding customer service that Ms. Carla Barber, claims adjuster, provided my family. Through the entire claims process she was easily accessible, extremely responsive, & made us feel like we were valued clients. She touched base with me within hours of the claim being filed and kept me well informed throughout the entire process. After hearing horror stories from people who have had issues with insurance companies in the past, I can’t express how refreshing it was to have such a positive experience. I’ve even gone as far as recommending Maison to several of my friends and family who are looking for a great insurance provider. Thanks so much for providing great customer service!”
Ron J., Satisfied Policyholder
Maison is not just an insurance company, they are there to help you sleep at night.
“It is a rare thing to have an insurance company that cares as much about your customers as you do. My insured’s outside fireplace blew up and caught the house on fire. The folks at Maison treated my insured like family. The payment to start the cleanup and rebuild was swift and the home was rebuilt. Maison is not just an insurance company, they are there to help you sleep at night.”
Steven Burkhalter, Capstone Insurance
Superb customer service!
I now have my home back together after my claim. I just wanted to touch base with you and to let you know I appreciate you getting me through this most difficult time. Your professionalism and superb customer service skills will not be forgotten. You took a horrible time and made it a little bit more tolerable. It is so refreshing to know that some people still put the customer first!
Gilda G., Satisfied Policyholder
We LOVE MAISON!
We LOVE MAISON, very appreciative of taking the customers you have last year. The experience for us and our customers has been great. Maison’s customer service has been very professional and polite with all service related items. Very refreshing and very grateful for our customers and the opportunity that you have given the agency. Hope you can assume some more of our customers this year. Thanks again to the Maison TEAM!
Sean Luarca, Luarca Insurance Agency and Nolaguard Insurance (Depopulation Agent)
One of my policyholders recently came into my office to thank me for insuring her with Maison Insurance Company! She had experienced a large house fire and was displaced from her home. She advised that she was very well taken care of through the entire process and was very happy with the service she received. She shared that Maison Insurance Company totally exceeded her expectations through this difficult time! As a Maison agent, it’s always great to hear such positive feedback from a policyholder.
Bobby, Mahlon L. Oustalet Agency
WOW!! THANK YOU!
Wow!! Thank you for all your help on my claim. I didn’t think this would go so smoothly. Big thanks again.
Matthew T., Satisfied Policyholder
Maison Insurance Company has worked their way to the top of the line. I can’t say enough about their underwriting and their upper management. Underwriting is awesome… website is awesome… customer service is awesome… claims is awesome. In Louisiana, where insurance companies are having a difficult time, Maison’s rates are very fair and competitive. Amstate Insurance Agency is proud to sell Maison Insurance as a home owners market.
Ross Fayard, Amstate Insurance Agency
I would like to thank Maison for partnering with TWFG as well as my agency. Since day one, we have been steadily growing our business with you guys. My staff enjoys the YouTube tutorials and finds them very informative. I believe our insured’s find the new insured web portal to be easy to navigate and a useful tool.